Return Policy

Merchant: Trizelonsharvexx, Jernbanetorget 1, 0154 Sentralhallen S, Norway. Support: info@trizelonsharvexx.world, +47 22 05 38 20. Effective date: 25 March 2025. This Return Policy explains the statutory right of withdrawal for distance contracts, practical return steps, hygiene-related limits applicable to sealed food supplements such as Dynavix, refund timing, and how defective products are handled. It works together with the Terms of Service and Privacy Policy.

1. Right of withdrawal for consumers

If you are a consumer purchasing primarily for non-business purposes in the European Economic Area, you typically have 14 calendar days to withdraw from a distance contract without giving reasons, starting the day after you or a third party you designate (other than the carrier) acquires physical possession of the goods. The withdrawal period is met if you send your notice before the 14-day window expires.

2. Hygiene exception for sealed supplements

Under the Consumer Rights Directive and Norwegian implementation, the right of withdrawal may not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if unsealed after delivery. Dynavix is supplied with protective seals; if you break the seal after delivery, withdrawal may be excluded to the extent permitted by law. If seals arrive already broken without your action, contact us promptly with photographic evidence so we can treat the matter as a transport or production defect.

3. How to exercise withdrawal

1. Email info@trizelonsharvexx.world with a clear statement that you withdraw, your name, address, order reference, and the date you received the goods.
2. Wait for a return authorisation and shipping address; unauthorised returns may experience slower processing.
3. Pack goods securely in original outer packaging where possible, include a copy of the invoice or packing list, and use a trackable service.

You bear the direct cost of returning goods unless we failed to disclose that cost or we have agreed otherwise. For heavy wholesale shipments, we may arrange collection and deduct statutory permitted charges from the refund if you were informed upfront.

4. Refunds after withdrawal

We reimburse all payments received, including standard delivery costs where the full order is returned, without undue delay and in any event not later than 14 days from receipt of returned goods or evidence of shipment, whichever is earlier. We may withhold reimbursement until we receive the goods or proof that you sent them. Refunds use the same payment instrument unless you expressly agree otherwise.

5. Defective or non-conforming goods

Independently of withdrawal rights, consumers may invoke remedies under the Norwegian Consumer Purchase Act (and parallel EU rules) if goods are defective at the time risk passed, or they do not conform to the contract. Report defects within a reasonable time after discovery. We may repair, replace, reduce the price, or rescind the contract as applicable. Evidence such as batch number, photos, and description of the issue assists our quality review with suppliers.

6. Wrong items and transit damage

If we ship the wrong variant or quantity, we rectify at our expense, including return labels where reasonable. Visible transit damage should be noted with the carrier when possible and reported to us within 48 hours alongside pictures of outer packaging.

7. Non-returnable situations beyond hygiene

Customised or clearly personalised orders, perishable goods not applicable here, digital content already consumed with consent, and services fully performed with consent may fall outside withdrawal under law. None of these exceptions remove statutory defect rights for faulty items.

8. Commercial purchasers

Business customers are subject to contractual terms agreed at order stage; absent special clauses, returns follow the Norwegian Sale of Goods Act framework for lack of conformity rather than the 14-day consumer withdrawal scheme.

9. Environmental note

Please dispose of product packaging according to local recycling rules; glass jars and cardboard may be sorted separately.

10. Partial returns

If you purchased multiple units in one order and withdraw only with respect to some, refund of standard delivery costs is proportional unless a different allocation follows unequivocally from our published tariff. Promotional bundles may be repriced if returning part of the bundle voids bundle pricing conditions disclosed before purchase.

11. Inspection before seal breakage

You may inspect outer packaging and informational leaflets without losing withdrawal rights, provided interior seals remain intact. Opening secondary security labels may constitute unsealing if those labels are described on the package as integrity indicators.

12. Refusal of returns

We may refuse refunds when goods are returned degraded beyond normal inspection, lack proof of purchase, fall outside stated windows, or show evidence of tampering inconsistent with safe food handling. We will explain the refusal in writing with reference to applicable legal grounds.

13. Gifts and third-party recipients

If the consignee is not the contracting party, withdrawal may still belong to the purchaser who paid, unless local law grants independent rights to the gift recipient. Provide both purchaser and delivery names in return correspondence to avoid ambiguity.

14. Chargebacks

Initiating a payment dispute with your bank while goods are in transit back to us may slow reconciliation. We coordinate with processors to avoid duplicate relief; unjustified chargebacks after successful delivery may be contested with shipment proofs.

15. Updates and precedence

If consumer law changes, this Policy will be revised with a new effective date. Mandatory statutory provisions prevail over any inconsistent line in this document.

Privacy questions related to order data during returns are covered in the Privacy Policy.